Legal
Refund Policy
Last updated: July 8, 2026
Free plan
The Free plan includes 10 starter sessions of 10 minutes each. No payment is required for the Free plan.
Credit packs
Credit pack purchases are intended for immediate access to interview assistance minutes. Refund requests may be reviewed if the credits have not been used or if a duplicate/incorrect charge occurred.
Unlimited access
Monthly and yearly access are one-time purchases for the stated access period and do not renew automatically. Refunds for active access periods are reviewed case by case.
Failed or duplicate payments
If a payment was deducted but your plan or credits were not activated, or if you believe you were charged twice, contact us with your account email, payment ID, order ID, and transaction date.
How to request help
Email with your account email and payment details. We will review the request and respond with the next steps.